FAQ

Here are some of the most commonly asked questions we get from our guests. Please check this page before sending any questions. Maybe the answer is already here. We update this page regularly.

1. Who is Feel Croatia?

Feel Croatia is a leading full-service travel agency based in Zadar, Croatia. We specialize in luxury villa rentals across Croatia, from Istria to Dubrovnik, including the stunning islands along the Adriatic coast.

Our dedicated team consists of local experts and passionate travel enthusiasts committed to delivering exceptional service to travellers seeking their dream villa vacation in Croatia. With us, you'll receive comprehensive support and assistance in finding the perfect holiday home for an unforgettable experience, coupled with unparalleled service.

2. Why choose us as your villa vacation partner?

With Feel Croatia, you can have complete confidence that the villa you choose is exactly as showcased on our website. Each villa in our portfolio is vetted to ensure the highest quality standards.

As locals, we possess an intimate knowledge of the regions we serve, enabling us to recommend and arrange various activities tailored to each location. The Feel Croatia Concierge team ensures a unique and completely personalised experience, making sure every detail is taken care of.

What sets us apart is our round-the-clock availability throughout your vacation. When you book with us, we handle every aspect of your villa stay, ensuring a worry-free experience for you.

3. How to book a villa?

Browse our extensive villa collection on our website. Once you've found your desired villa, simply click "Send Inquiry," and we'll promptly respond with the necessary information.

If you'd like personalized assistance in selecting the ideal villa, feel free to contact us with your preferences. We'll curate a tailored list of villas that best match your requirements.

4. How do we pay for our villa booking?

Once you confirm your booking, we'll provide you with your booking documents and payment instructions. You can pay via bank transfer. 

5. Is the price for a villa higher if we book through your agency?

Absolutely not. At Feel Croatia, we adhere to a "best price guarantee" policy, offering market prices for each villa in our portfolio. If you happen to find a lower price for the same villa on another platform, kindly inform us, and we'll match it, provided it aligns with the owner's defined price.

6. Do we have to pay any additional fees when renting a villa, or is it all included?

You can find detailed information under "Price Includes" for each villa on our website. Any additional costs will be clearly stated in the villa description. When making inquiries about specific villas, we will inform you if there are any extra charges.

7. What are “minimum stay” and “changeover day”?

Most of our villas have a minimum stay of 7 nights during the high season (typically July and August). However, some villas offer shorter stays (3 or 5 nights) during the high season, along with flexible changeover days.

8. Why do we have to pay for the damage deposit?

9. Who do we contact if we need assistance during our stay in the villa?

Included in your voucher are the contact details of your designated villa manager/host and our dedicated agent. They will be available throughout your vacation to provide any necessary support. Whether you have inquiries, require recommendations, or need any form of assistance, don't hesitate to reach out to them.

10. Who will organize additional services such as airport transfers, extra staff (chef, nanny, maid, etc.) on-site, or tailored trips to explore the area?

Our attentive concierge team is at your service to arrange any additional services you may require. We specialize in coordinating airport transfers, providing professional staff such as chefs, nannies, or maids, and organizing tailor-made trips to explore the surrounding areas. To ensure a seamless vacation experience, we highly recommend booking these services in advance to secure availability.